Distance Sales Agreement

This Distance Sales Agreement (the "Agreement") has been concluded between the Seller, whose details are set out below, and the Buyer who places an order electronically via the oyunata.com website (the "Site"), in accordance with the provisions of Law No. 6502 on Consumer Protection (the "Law") and the Distance Contracts Regulation (the "Regulation").

Article 1 – Parties

1.1. Seller

Legal Name: RANTEY YAZILIM İTHALAT VE İHRACAT SANAYİ TİCARET LİMİTED ŞİRKETİ
Brand: OyunAta (oyunata.com)
Address: Kocasinan Mahallesi H. Ahmet Yesevi Sokak No: 1 İç Kapı No: 1, 39750 Lüleburgaz / Kırklareli
MERSIS No: 0733142725100001
Trade Registry: Lüleburgaz Trade Registry Directorate, Registry No: 9205
Tax Office / No: Lüleburgaz Tax Office / 7331427251
Phone / WhatsApp: +90 850 302 46 60
E-mail: info@oyunata.com

1.2. Buyer

The natural or legal person who approves this Agreement electronically by becoming a member of the Site or by placing an order through the Site. The Buyer's name and surname, e-mail address, phone number and order details are the information contained in the membership registration and order records.

Article 2 – Definitions

Digital Product: Products and services without physical form that are delivered electronically, such as e-pin and license codes, game accounts, in-game currencies and items, digital subscriptions and memberships, and top-up services made to game accounts.
Product with Undetermined Content (Random Product): Accounts, cases and similar products whose content is not determined at the time of purchase; their possible contents and value range are described on the product page.
Balance: The prepaid amount that the Buyer loads into their account on the Site and that is used for purchases on the Site.
My Account: The member panel where the Buyer views their orders, delivered products, balance movements and support tickets.
Durable Medium: E-mail, the My Account panel and similar tools that enable the information sent to the Buyer to be examined for a reasonable period appropriate to its purpose and to be copied without alteration.

Article 3 – Subject of the Agreement

The subject of this Agreement is the determination of the rights and obligations of the parties under the Law and the Regulation with respect to the sale and delivery of the Digital Product ordered electronically by the Buyer through the Site, whose characteristics and sales price are specified on the Site.

The Buyer acknowledges that, before placing the order, they have read the Pre-Information Form published on the Site and have been informed of the product's main characteristics, sales price, payment and delivery conditions and the right of withdrawal.

Article 4 – Product, Price and Payment

4.1. The name, type, quantity, main characteristics and sales price (including all taxes) of the product subject to the Agreement are shown on the product page and on the cart/payment screen on which the order is confirmed. This information forms an integral part of this Agreement.

4.2. Prices are in Turkish Lira (TRY) and include VAT. Foreign currency amounts shown when the Site is viewed in another language are for information purposes only; payment is collected in Turkish Lira.

4.3. Orders are paid for using the Buyer's Balance in My Account. The Balance is loaded by debit or credit card (through licensed payment institutions and payment service providers), by bank transfer (EFT) to the Seller's bank accounts, or by other payment methods offered on the Site. For bank transfer (EFT) payments, the beneficiary account holder is RANTEY YAZILIM İTHALAT VE İHRACAT SANAYİ TİCARET LİMİTED ŞİRKETİ. For balance top-ups made by card or digital wallet, the commission shown on the balance top-up screen according to the selected payment method applies; no commission is charged for top-ups made by bank transfer (EFT).

4.4. Card information is neither seen nor stored by the Seller; card payments are processed on the secure infrastructure of the relevant payment institution.

4.5. The order becomes final when the order amount is deducted from the Balance. The price valid at the time of the order is binding; subsequent price changes do not affect a finalized order.

4.6. If the price of a product is displayed in a manifestly incorrect manner due to a system or typographical error, the Seller reserves the right to cancel the order before delivering the product and to refund the full amount paid to the Buyer.

4.7. The Seller issues the invoice for the sale electronically in accordance with tax legislation.

Article 5 – Delivery

5.1. Digital Products are not shipped physically; they are delivered electronically to the My Account > My Orders section and/or to the Buyer's registered e-mail address. No separate fee is charged for delivery.

5.2. Products in stock are delivered automatically and, as a rule, instantly after the payment is confirmed.

5.3. Products requiring manual processing, such as game account top-ups, in-game item transfers (e.g. Hay Day products) or membership/VIP activation, are delivered within the time specified on the product page and within 24 hours at the latest. For these products, the information required for delivery (in-game username/ID, server, contact number, etc.) is obtained from the Buyer during the order or through the support channels (support ticket, WhatsApp).

5.4. In all cases, the Seller complies with the maximum performance period of 30 days stipulated in the Regulation.

5.5. The Seller is not liable for delays arising from the Buyer providing incomplete or incorrect information required for delivery, failing to respond to communication attempts, or failing to meet the conditions necessary for the product to be received.

5.6. If delivery of the ordered product becomes impossible, the Seller notifies the Buyer within three days from the date on which it becomes aware of this situation and refunds the amount collected within fourteen days at the latest. The refund is made to the Balance or to the payment method used, at the Buyer's choice.

5.7. For products with undetermined (random) content, delivery is completed when the product content is determined, shown to the Buyer and delivered.

Article 6 – Right of Withdrawal

6.1. Pursuant to Article 15(1)(ğ) of the Regulation, there is no right of withdrawal in contracts relating to services performed instantly in electronic form or intangible goods delivered instantly to the consumer. E-pin and license codes, game accounts, in-game currencies and items, and digital subscriptions sold on the Site fall within this scope; the right of withdrawal cannot be exercised after delivery.

6.2. Pursuant to sub-paragraph (h) of the same paragraph, for services whose performance has begun with the Buyer's approval (e.g. game account top-up, membership/VIP activation), the right of withdrawal cannot be exercised after performance has begun. By confirming the order, the Buyer acknowledges that they request performance to begin immediately.

6.3. For orders that have not yet been delivered or whose performance has not yet begun, the Buyer may request cancellation of the order through the support channels; in this case, the amount paid is refunded to the Balance.

6.4. If physical products (delivered by courier) are sold on the Site, the Buyer has the right of withdrawal within 14 days from the date of receipt of the product, without giving any reason and without paying any penalty. The notice of withdrawal is sent to info@oyunata.com or by support ticket; the Seller refunds the amount paid within 14 days from the date the notice reaches it. The exceptions listed in the Regulation are reserved.

Article 7 – Defective Products and Technical Issues

7.1. If the delivered product does not conform to the characteristics specified on the product page or does not work (e.g. an invalid code, an account that cannot be logged into), the Buyer reports the situation by support ticket. Making the report as soon as possible after delivery and, if available, with screenshots speeds up the review process.

7.2. If a defect is found as a result of the review, the Buyer may exercise the elective rights listed in Article 11 of the Law: replacement of the product with a non-defective equivalent, a price reduction proportionate to the defect, free repair (e.g. restoring access to the account), or withdrawal from the contract and refund of the price.

7.3. Situations attributable to the Buyer, such as sharing the account with third parties after delivery, failing to update the account information, violating game rules, or using the code in the wrong region or on the wrong platform, do not fall within the scope of a defect.

7.4. For account products, the Buyer is obliged to immediately update the account password and the linked e-mail/phone information with their own details after receipt. The Seller provides instructions on account delivery on the product page and on the delivery screen.

Article 8 – Products with Undetermined (Random) Content

8.1. For random products, the content the Buyer will receive is not known at the time of purchase; the possible contents and value range are described on the product page. The Seller delivers content that meets the minimum characteristics specified on the product page.

8.2. As long as the delivered content conforms to the product description, the result falling short of the Buyer's expectations is not grounds for a refund, exchange or retry. If the content does not conform to the product description, Article 7 applies.

Article 9 – Third-Party Games and Platforms

9.1. The names of games, platforms and brands mentioned on the Site (e.g. PUBG Mobile, Mobile Legends, Valorant, League of Legends, Steam, Hay Day) belong to their respective right holders. The Seller is not an authorized representative of these companies and has no organic affiliation with them.

9.2. The trading of accounts and in-game products may be restricted by some games' own terms of use. The Buyer acknowledges that they have been informed of the sanctions that the relevant game company may impose (account restriction, closure, etc.). The Seller cannot be held liable for decisions taken by game companies without any fault on the part of the Seller and independently of the Seller.

Article 10 – Security Review and Identity Verification

10.1. For orders where there is suspicion that payment has been made without the cardholder's consent, that a fake or stolen payment instrument has been used, or that the transaction is unusual, the Seller may withhold delivery until the review is completed and may request identity verification from the Buyer.

10.2. For top-ups above a certain amount or for certain products, delivery or use of the balance may be temporarily restricted until identity verification is completed. In this case, the Buyer is informed on screen and/or by e-mail.

10.3. If the review determines that the transaction is fraudulent, the order is cancelled, the amount is refunded to the source from which the payment was made, and the competent authorities are notified where necessary.

Article 11 – Obligations of the Parties

11.1. The Seller is obliged to deliver the product completely and in conformity with the characteristics specified on the Site, to inform the Buyer about the order process and to protect the Buyer's personal data in accordance with the legislation.

11.2. The Buyer is obliged to provide accurate and up-to-date information, to pay the order price, to ensure the security of their account and to use the products in accordance with the law and the rules of the relevant platform.

Article 12 – Force Majeure

Natural disasters, epidemics, war, strikes, infrastructure and internet outages, power outages, decisions of competent authorities, and failures in the systems of payment institutions or game companies that are beyond the Seller's control are deemed force majeure. The parties' obligations are suspended for the duration of the force majeure; if the force majeure lasts longer than 30 days, the Buyer may withdraw from the agreement and the amount paid is refunded to them.

Article 13 – Personal Data

The Buyer's personal data are processed by the Seller, in its capacity as data controller under Law No. 6698 on the Protection of Personal Data (KVKK), for the purposes and on the legal grounds explained in the KVKK Privacy Notice and the Privacy Policy.

Article 14 – Complaints, Objections and Dispute Resolution

14.1. The Buyer may submit complaints and objections regarding orders and products via support ticket, at info@oyunata.com or to the Seller's postal address stated above.

14.2. For disputes arising from this Agreement, the Consumer Arbitration Committees at the Buyer's place of residence or at the place where the consumer transaction was carried out have jurisdiction within the monetary limits announced annually by the Ministry of Trade; Consumer Courts have jurisdiction over disputes exceeding these limits. Applications can also be made through the Consumer Information System (TÜBİS) via e-Government (e-Devlet).

14.3. For transactions in which the Buyer does not qualify as a consumer, the Lüleburgaz Courts and Enforcement Offices have jurisdiction.

14.4. In disputes that may arise between the parties, the Seller's order, payment and delivery records may be used as evidence in accordance with the legislation.

Article 15 – Entry into Force

15.1. This Agreement is concluded electronically and enters into force when the Buyer confirms the order through the Site. The Buyer declares that they have read and accepted the Agreement and the Pre-Information Form before confirming the order.

15.2. The text of the Agreement is permanently accessible on the Site; the Buyer's order information is stored in the My Account panel. Any amendments the Seller makes to the Agreement apply to orders placed after the date of the amendment.

This is an English translation provided for information. In case of any discrepancy, the Turkish version shall prevail.

Last updated: 10 September 2026